What data is being collected?
When contacting us or registering, your contact information is collected to provide you with information that you have requested or which we think may be relevant to a subject in which you have demonstrated an interest;
Technical information, including the Internet Protocol (IP) address used to connect your device to the Internet, your login information, browser type and version, time zone setting, operating system and platform, Information about your visit, including the Uniform Resource Locators (URL) clickstream to, through, and from our site to ensure the security and safe operation of our website and to provide the best service;
What is the legal basis for processing the data?
To initiate and complete commercial transactions with you, or the entity that you represent, for the purchase of products and/or services;
To fulfill a contract that we have entered into with you or with the entity that you represent;
To manage any communication between you and us;
Will the data be shared with any third parties?
We have processes in place to make sure that only those people in our organization who need to access your data can do so. A number of data elements are collected for multiple purposes. Some contact data may be shared with third parties (our local contracted partners) to fulfill your requests and order and where this happens you will be notified.
We have what we believe are appropriate security controls in place to protect personal data.
How long will the data be stored for?
Your contact information which is sent through our web page is stored for two years with no activity.
When you make a purchase of the arm prosthesis, your details are stored for the length of the warranty period (2 or 2+3 years).
What rights does the data subject have?
The right to be informed
The right of access
You may request a copy of the personal data we hold about you free of charge. Once we have verified your identity and, if relevant, the authority of any third-party requestor, we will provide access to the personal data we hold about you as well as the following information:
a) The purposes of the processing
b) The categories of personal data concerned
c) The recipients to whom the personal data has been disclosed
d) The retention period or envisioned retention period for that personal data
e) When personal data has been collected from a third party, the source of the personal data
If there are exceptional circumstances that mean we can refuse to provide the information, we will explain them. If requests are frivolous or vexatious, we reserve the right to refuse them. If answering requests is likely to require additional time or occasions unreasonable expense (which you may have to meet), we will inform you.
The right to rectification
When you believe we hold inaccurate or incomplete personal information about you, you may exercise your right to correct or complete this data. This may be used with the right to restrict processing to make sure that incorrect/incomplete information is not processed until it is corrected.
The right to erasure (the ‘right to be forgotten’)
Where no overriding legal basis or legitimate reason continues to exist for processing personal data, you may request that we delete the personal data. This includes personal data that may have been unlawfully processed. We will take all reasonable steps to ensure erasure.
The right to restrict processing
You may ask us to stop processing your personal data. We will still hold the data, but will not process it any further. This right is an alternative to the right to erasure. If one of the following conditions applies you may exercise the right to restrict processing:
a) The accuracy of the personal data is contested
b) Processing of the personal data is unlawful
c) We no longer need the personal data for processing but the personal data is required for part of a legal process
d) The right to object has been exercised and processing is restricted pending a decision on the status of the processing
The right to data portability
You may request your set of personal data be transferred to another controller or processor, provided in a commonly used and machine-readable format. This right is only available if the original processing was on the basis of consent, the processing is by automated means and if the processing is based on the fulfilment of a contractual obligation.
The right to object
You have the right to object to our processing of your data where
Processing is based on legitimate interest;
Processing is for the purpose of direct marketing
Should you wish to discuss a complaint or you have questions, please feel free to contact us using the details provided on the home page. All complaints will be treated in a confidential manner.